Getaways Travel Romantic Honeymoon Registry - Anniversary Registry where your anniversary gift is a Romantic Anniversary

Guests

I click on the "buy gift" button and nothing happens?

First, make sure that your pop up blockers are disabled and that your Internet security is not set higher than medium.
Second, open up Internet Explorer > Go to Tools > Internet Options > Security > Custom Level . Your level should be medium or lower.
Third, make sure that your Privacy is no higher than medium. Go to Tools > Internet Options > Privacy. Your level should be medium or lower.

If that doesn't work, please feel free to call our office at 858-433-1506 (6am to 6pm, Mon - Fri PST and 7am to 2pm Sat, PST) and we can assist you with your order over the phone.

I didn't get to fill out/print out my gift card?
Immediately after you purchase, you will have a receipt in your email box. On the top of that receipt is a link to complete/print out your gift card.

My card is not printing correctly only the words show but no pictures? There is a miscommunication between the program and your printer. We have provided two cards for you to print in a word document format. Just download and print the cards from here and you can fill them in yourself. The version you filled out and sent online will still be delivered to the anniversary couple’s online account.

My credit card is not working? Please check the error message after the transaction is completed.

Make sure you are using a credit card that we accept.
Make sure that you are using the billing address associated with that card.
Make sure that you are using the correct CVV2 numbers. There are the last three numbers located on the signature line the back of your card.

Couples

My username and password won't work?
Make sure you are typing the EXACT Username when you set up your registry. It is case and space sensitive. If you cannot remember your username/password, click on "Forgot my password" located on the upper right hand corner of the manage registry page and follow the prompts.

If it still does not work, there are three things that you can try:

First, make sure that your pop up blockers are disabled and that your Internet security is not set higher than medium.
Second, open up Internet Explorer > Go to Tools > Internet Options > Security > Custom Level. Your level should be medium or lower.
Third, make sure that your Privacy is no higher than medium. Go to Tools > Internet Options > Privacy. Your level should be no higher than medium.

I registered and it won't let me "select" any items to add to my list?

First, make sure that your pop up blockers are disabled and that your Internet security is not set higher than medium.
Second, open up Internet Explorer > Go to Tools > Internet Options > Security > Custom Level. Your level should be medium or lower.
Third, make sure that your Privacy is no higher than medium. Go to Tools > Internet Options > Privacy. Your level should be no higher than medium

I can't find where to add items to the registry list?
Just log in and go to "Edit Registry"; then click on "Choose" to add an item.

I can't see how to delete items from the registry list?
Just log in and to "View Summary"; then click on "Delete" to delete items.

I can't see where to edit my personal account information, change the location, add my paypal information, etc?
Log in and manage your gift money (requesting a payout, changing your payment preference) from the "manage my gift money" button. To change your destination, dates, address, etc., use the "edit personal account information" button.

I can't upload my photos to the celebration website?
Your file size might be too big. Try reducing the size and make sure your photo is a .jpg file. You can try using programs like "Snag It" or "Photoshop". If you still can't upload, please email us at support@eregistrygifts.com.

I can't see where to add my own ideas to the registry?
Just log in and go to "Edit Registry" on the top you will see the option (in blue) to "Create Your Own".

I don't know who bought me what gifts?
Just log in and go to "View Gift Details". There you will see all gift details and you can read your gift announcements.

How do I add multiple destinations?
To have multiple destinations, pick your first destination and choose items. Then switch your destination by going to "edit personal account information" and you can add items again from the new destination. You can have a list as long as you want with as many destinations included. The top of your registry will reflect one location and you can write about multiple destinations by using the "special message" section on your Personal Website - this section will show along with your photos on the top of your registry.

I am from another country and cannot enter my address information?
Please enter what you can; then, email us any other details at support@eregistrygifts.com and we will change your files as needed.

Why isn't the money showing up in my bank account?
The gift funds do not automatically go over. They are available by request anytime by emailing support@eregistrygifts.com If we do not hear from you, we send them 3 days before the anniversary. (Some people like to save it up so they don't spend it!)

I can't find the exact address for my Celebration Website?
Open up your celebration website. Then position your mouse/pointer on some of the white space on the page and right click. Then Click on "properties" you will see your exact address under "address".

Partners and Affiliates

I can't see my name/logo on my private label site?

First, make sure that your pop up blockers are disabled and that your internet security is not set higher than medium.
Second, open up Internet Explorer > Go to Tools > Internet Options > Security > Custom Level. Your level should be medium or lower.
Third, make sure that your Privacy is no higher than medium. Go to Tools > Internet Options > Privacy. Your level should be no higher than medium

I don't know my username and password?
That is because you don't need one! The username and passwords are for the Anniversary Couples only.

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